Returns & Exchanges

At Alternative Brewing, we want you to be completely satisfied with your home brewing equipment, which is why we offer a 30-day return policy for unused items in their original packaging. Whether it is a change of heart or a technical issue, our team is here to ensure your brewing journey remains seamless.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via the online portal with your order number and the reason for your return to receive a Return Authorization number.

• 2.
  Secure Packaging

  Carefully pack your items in their original, undamaged retail packaging, ensuring all manuals and accessories are included to qualify for a full refund.

• 3.
  Ship It Back

  Affix the provided return label to your parcel and drop it off at any authorized shipping location; we recommend keeping your tracking receipt for peace of mind.

• 4.
  Inspection and Refund

  Once our technicians inspect the returned equipment, we will process your refund or store credit within 5 business days to your original payment method.